I appreciate your response. I really do. I can tell that you are one who understands the importance of customer service and dealing professionally with clients. I wasn’t going after the one man army’s or independent SEO specialists in general. I am an independent and SEOBoy graciously puts up with my rants. But I should have been more clear on who I was targeting. My reaction was in defense of the SEO clients who have had poor customer service. Poor customer service, along with unclear value propositions, have given SEO a bad name over the years. In my local market, businesses (such as the one I was met with) feel as if they have no choice but to stay with an SEO specialist who shows little professionalism. It’s that behavior that breeds a distrust for the industry overall and makes it very difficult to allow trust for those who really care about a client’s success. My intent for the post was to be a primer on how to conduct oneself and keeping the “smug” down as more and more young adults between 18 and 25 enter into client representation and customer service at a level that business expect – or at least would appreciate. 1. The importance of clearly showing what you are doing and what will happen. 2. The importance of the client feeling that they are being heard and 3. Going above and beyond the client’s expectations to make them want to do more business in the future.
I’m not perfect and when I hear about SEO specialists treating clients poorly, it really ruffles my feathers. Thanks for keeping me in check!

I’ve liked other articles you have written in the past but this time you assumed too much about not only the guy who’s business you may have the opportunity to steal but also what readers could digest.

Maybe I just feel like “a one man army” myself too often!